Legal

Privacy Policy

Last updated: 17 September 2026

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URJA Advanced Physiotherapy & Rehabilitation Centre ("URJA", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, how we use it, and the choices you have.

This policy applies to our website, urjaphysiocare.com, and to the ways you contact and interact with our clinic.

Who we are

URJA Advanced Physiotherapy & Rehabilitation Centre is a physiotherapy and rehabilitation clinic located at Shop No. F1, First Floor, Shopping Centre, Apex Athena, Sector 75, Noida, Uttar Pradesh 201305, India. We are the data controller for the personal information described in this policy.

What information we collect

We collect information in the following ways:

• Information you give us directly. When you use our contact form, message us on WhatsApp, call us, or email us, we may collect your name, phone number, email address, and any details you choose to share about your condition or enquiry.
• Health-related information. If you become a patient, we collect the health and treatment information necessary to assess and treat you. This is collected and stored with the additional care that sensitive information requires, and is used only for your care.
• Information collected automatically. When you visit our website, we automatically collect standard technical information such as your device type, browser, approximate location, and how you use our pages, through cookies and similar technologies (see "Cookies and analytics" below).

How we use your information

We use the information we collect to:

• Respond to your enquiries and arrange appointments
• Provide, plan and record your physiotherapy treatment
• Contact you about your appointments, care or follow-up
• Improve our website and understand how visitors use it
• Measure the effectiveness of our advertising
• Meet our legal and regulatory obligations

We do not sell your personal information to anyone.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google advertising services, to understand how visitors use our site and to measure our advertising. These tools may collect information such as pages visited, time on site, and interactions, and may use this to show relevant ads.

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics using Google's opt-out browser add-on, and manage ad personalisation in your Google Ad Settings.

WhatsApp and messaging

When you contact us via WhatsApp, your message and phone number are shared with us through WhatsApp's platform, which has its own privacy policy. We use the information you send only to respond to your enquiry and arrange your care.

How we share information

We share your information only where necessary and appropriate, including:

• With our physiotherapists and clinical staff involved in your care
• With service providers who help us operate (for example, website hosting and analytics), who are required to protect your information
• Where required by law, regulation, or to protect the safety of any person

How we protect your information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Health and treatment records are kept securely and access is limited to staff involved in your care. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately.

How long we keep it

We keep your information only as long as necessary for the purposes described here, or as required by law and professional record-keeping obligations for healthcare providers. When it is no longer needed, we take steps to delete or anonymise it.

Your rights

You have the right to ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information, where we are not required to keep it
• Withdraw consent you have given, where processing is based on consent

To make any of these requests, please contact us using the details below. We will respond in line with applicable data protection law.

Children's privacy

We treat a minor's health information with particular care. Where we treat a patient who is a minor, we do so with the involvement and consent of a parent or guardian.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. We encourage you to review it periodically.

Contact us